Transport for London and TubeLines I would just like to say that you're a bunch of fucking incompetent arseheads. Why you may ask am I angry this time. Well that's quite simple. I left the office at 5.15pm and I arrived home at, not 6.30ish, but 9pm. The reason? I was left, along with around 800 other people (as an engineer told me), on a Jubilee Line tube under the River Thames between Canary Wharf and North Greenwich for not one hour, but two hours.
Two hours, in a train with no air conditioning, emergency lighting, a non-functioning PA system and a driver who basically lied to us saying that we would be moving soon every 15 or so minutes until the PA system bust and then we just didn't have a clue what was going on. Eventually someone from the station appeared at the back of the train to inform us that they had not realised there was a train in the tunnel we were in and had instead been looking in other tunnels for us.
When we finally got moving it wasn't by train, it was by foot, up through the train and then walking through the tunnel to the station. A form was then slapped in our hands to apply for compensation. The thing is, handily enough, when Londoners are stuck in a can for two hours together they do actually start talking to each other. One of my fellow stranded worked for TfL and informed us that there are emergency procedures with time limits for leaving people in trains. It's meant to be an hour apparently.
Sure, I may have got a view of the tube that I'd never had before. It doesn't change the fact they're incompetent fucking wankers of gross fucking idiot proportions.
Update: According to the BBC report linked in the comments there were only 200 of us. That figure is complete bollocks. The train was packed and was terminating at North Greenwich.
When they finally found us the guy who entered the carriage from the back (I always sit at the back of the train) said that there were around 800 peope on the train in total. The back is always the least packed part, so when the space is limited there you know what it means for the rest of the train. I and some others ended up smoking and hanging around for 15 minutes before we even attempted to catch a bus because of the sheer volume of numbers.
The point really though is that the line had a catastrophic failure. A Jubilee Line employee I spoke to later on last night told me that there was 'complete chaos' when it all went wrong. The computer systems failed, the radios failed, and there was a complete breakdown of comms.
It beggars belief that the Tube network does not have the necessary repeaters in it to enable cellular signal to operate in the network. This is especially the case for the deep level lines where I can tell you now, it gets very very very hot. It was like a sauna.
Update II 8.15am: I have spoken to someone working at North Greenwich. A Jubilee Line train can carry 2000. Last night there were at least 700 people according to the member of staff.