So, her account was in credit by £87.95, consistently in fact. So why was she still claiming for the money each month and not getting BT to use the credit balance? After all, that balance is taxpayers money sitting in BT's bank account.
On the more amsuing side she spent our money on bathroom lightbulbs, masking tape, paintbrush, varnishing of doors, along with £4570 on distressed look Toulouse oak furniture. Nice!