Anyhow, the power button, which is also the wake button, on my baby started to play up. Having done a little bit of research, it seems that this is a design hardware issue on phones built before April 2010. Essentially the button has a dodgy ribbon attached. It wasn't long before the button didn't work at all.
I was able to mitigate this by putting a custom rom on the phone that allowed the trackball to wake it, but I still had the problem that if, for some reason the phone turned off I was going to have Hell getting it back on again. So I phone HTC Europe to get it fixed.
Now clearly, I have bnroken the warranty on this phone, so I was fully prepared for the "oh you're warranty is void you're going to have to pay". I was completely upfront with the service centre telling them I had voided the warranty by unlocking the bootlader, but I made clear that i would flash the phone with a standard non-root Rom before sending it back.
The call centre said that even if I did this I would still have to pay for the repair and I would be contacted before it was carried out to say how much it would cost. Fair enough I thought, I accept that I voided the warranty, so be it, I love the phone enough to spend money on it.
So UPS come and pick it up last Monday, I track the phone via HTC's website into the repair centre, I hear nothing so I call them eventually, and get told it's being tested and I will receive an email about charges. I wait a few more days until this morning, and I get no email, so I call them again to be told the phone is with UPS and is on its way back to me and am given a tracking number. No charge, fixed under warranty.
Now you might think I was just lucky, but having looked about online a bit more, it seems that HTC have done this a number of times for many people. A company that honours the warranty for a hardware issue when technically they were totally within their rights to charge me is a company worth dealing with I say.
HTC, you rock.