Interesting figures have been released by Liam Byrne in a Parliamentary answer that previously just had a holding answer. The Home Office was questioned about the number of complaints it and its agencies receieved.
Of particular note was the UK Border Agency which seemed to have a massive spike in complaints received in a category the Government calls "service delivery" between 2003 and 2004 and it's stayed up there ever since.
I wonder what is so drastically wrong at the agency to be generating so many complaints? What happened in 2003-04 to cause the spike? More importantly why has it not been fixed?