Monday, May 14, 2007

Restricting the choice to choose?

There is very little that annoys me more than a website that will only work in a specific browser type. Given the nature of browser technology these days, with javascript and flash support across the board, and the common use of server side scripting or java servers, there is, frankly, no excuse for a website to only work in one browser.

However, this is exactly the case of the NHS Healthspace website where we can all apparently "Choose and Book" our appointments online, but only if we're using Internet Explorer. Scarily they also advise that people use IE 6.0 and make no guarantee of it working properly in IE 7. Apparently it will be fixed "later this year".

Designing a website that is browser dependent is very poor indeed. If it was 1998 it might be acceptable (and at least technologically understandable) but it isn't today. It is of course beautifully ironic that a system dedicated to "choice" should not be available to people that choose to use a different web browser.

9 comments:

scotch said...

Does sticking wee bits of Javascript in to break referring links not annoy you then? Or would that be an 'eye of the beholder' area?

dizzy said...

It would annoy me if it was on a publicly paid for Government website.

scotch said...

Where did I turn the word "choice" to "right"? Feel free to edit.

dizzy said...

Where did I say you did?

Anonymous said...

and how much has this second rate effort of a web site cost us humble tax payers?

Chris Paul said...

That's Mac users screwed as IE has stopped upgraded for us on the dark side.

The Monopoly vote site would be worth a gander from an expert. They seem to be malfunctioning more of the time than not.

And although they have weeded out a small French village from the top 10 they still have Burgess Hill though it was caught bang to rights cheating at a rate of a vote every 1.5 seconds.

A hit rate the RAF would be pleased to see ...

Chris Paul said...

Have just been and registered and found this accessibility page which suggests that there are issues but that various other browsers are supported, albeit with some slight wrinkles.

Opera, Mozilla, Netscape, Firefox are all mentioned - but not Safari, which has not so far been challenged by the site.

Aaaargh ... but now I've got to choose and book I'm told I'm sub-standard ...

Richard Havers said...

A friend who was involved with the NHS site emailed me back to say 'it has been fraught with problems from the outset'.

dizzy said...

Chris, Hansard from thursday has a lot more detail on this