tag:blogger.com,1999:blog-22202011.post2666585031842073722..comments2023-12-11T08:49:46.305+00:00Comments on Dizzy Thinks: Has Gillian Merron misled Parliament?Unknownnoreply@blogger.comBlogger12125tag:blogger.com,1999:blog-22202011.post-1846712233120798732007-05-26T09:29:00.000+01:002007-05-26T09:29:00.000+01:000845 numbers are bad for most people on all-inclus...0845 numbers are bad for most people on all-inclusive packages. As a Virgin/telewest talk unlimited customer I can call 01 and 02 numbers for free 24/7, but 0845 cost me 5p a minute. That is why say no to 0870 also gives you alternatives to 0845.<BR/><BR/>If you are a Virgin/telewest pay per minute customer the cost of a 0845 number is more than an 01 and 02Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-22202011.post-90137206822087873232007-05-25T22:13:00.000+01:002007-05-25T22:13:00.000+01:00In fact, you're making a wild assumption about the...In fact, you're making a wild assumption about the nature of the call routing that has been configured. Unless of course you;re telling me you configured it. They have two call centres. bookings are in the Newcastle area code of 0191, the rest is handled in Nottingham.dizzyhttps://www.blogger.com/profile/04250325010662356883noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-20631223226358578512007-05-25T22:09:00.000+01:002007-05-25T22:09:00.000+01:00Errr it's not technically correct at all, there ar...Errr it's not technically correct at all, there are alternative numbers, I posted them. Ring them see what happens.dizzyhttps://www.blogger.com/profile/04250325010662356883noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-54407543663742549432007-05-25T22:03:00.000+01:002007-05-25T22:03:00.000+01:00From your blog what she said there were no 'altern...From your blog what she said there were no 'alternative' numbers which is technically correct. Because as the numbers are dynamically allocated there is no guarantee that calling that number would route the call correctly.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-22202011.post-22018546090196782152007-05-25T21:52:00.000+01:002007-05-25T21:52:00.000+01:00Yep, this doesn;t change the fact that the Departm...Yep, this doesn;t change the fact that the Department of Transport said "none" for the DSA when it is simply not true. It should be noted that they didn't say "none" for all their 0870 numbers.dizzyhttps://www.blogger.com/profile/04250325010662356883noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-45673210236365233002007-05-25T21:39:00.000+01:002007-05-25T21:39:00.000+01:00Although you're correct that NGNs are mapped to ge...Although you're correct that NGNs are mapped to geographic numbers the issue here is that the the numbers are dynamically allocated for each call.<BR/><BR/>Telco's now provide contact centre virtualisation products which allows business to link multiple call centres together in the PSTN. <BR/><BR/>This means each time you call the NGN the Telco's network finds the most opperate group of call centre agents and routes the call via. a normal PSTN number.<BR/><BR/>So although you're technically correct that there are geography numbers associated with the NGN if you gave them out the Contact Centres would collapse without the Telco's dynamic routing engines.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-22202011.post-41046935793053394062007-05-25T19:26:00.000+01:002007-05-25T19:26:00.000+01:00Its to do with the Telco that they have outsourced...Its to do with the Telco that they have outsourced the service to.<BR/><BR/>In order to meet the KPI's they need to monitor and report on the 0870 numbers, otherwise they would fail and be penalised.<BR/>It is also matched against the statistics of the receiving agency, to ensure that the Telco is not overcharging them.<BR/><BR/>If callers began to use the geographic numbers, these would not be registered against the Telco's KPI's.<BR/><BR/>Therefore, if they have an outsource agreement, it is probably written into that agreement that all concerned would only publish and publicise the 0870 numbers.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-22202011.post-53446354093137680732007-05-25T18:20:00.000+01:002007-05-25T18:20:00.000+01:00you're right re: inclusive deals not having them i...you're right re: inclusive deals not having them included in their packages.dizzyhttps://www.blogger.com/profile/04250325010662356883noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-18488642600618640122007-05-25T18:19:00.000+01:002007-05-25T18:19:00.000+01:00Depends on the Telco really.Depends on the Telco really.dizzyhttps://www.blogger.com/profile/04250325010662356883noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-11172822687087184952007-05-25T18:13:00.000+01:002007-05-25T18:13:00.000+01:000845 costs considerably more than a real local num...0845 costs considerably more than a real local number. They parted company several years ago. What's more they are never included in those "inclusive minutes" packages that are becoming increasingly common.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-22202011.post-92233549212610805682007-05-25T13:17:00.000+01:002007-05-25T13:17:00.000+01:00I suppose New Labour spin doctors would argue that...I suppose New Labour spin doctors would argue that she hasn't lied, merely been economical with the truth.<BR/><BR/>That is, she meant 'no alternatives <I>we want people to use</I>' as we're especially fond of stealth taxes like these that hit the poor hardest'.Scary Biscuitshttps://www.blogger.com/profile/03039289019338752778noreply@blogger.comtag:blogger.com,1999:blog-22202011.post-74325721092440869412007-05-25T10:13:00.000+01:002007-05-25T10:13:00.000+01:0010 years in Government and they still come up with...10 years in Government and they still come up with Ministers no one has ever heard of and they still have not yet understood that a statement has to be true - New Labour still believes , as did Lord Hutton, that if a Minister says something that is sufficent to make it true.Anonymousnoreply@blogger.com